As a Support Technician at Altron, you'll be the go-to person for resolving technical issues. Your role will involve providing support for desktop and POS systems, ensuring customer satisfaction through effective troubleshooting.
Altron is looking for a Support Technician to join their team in Cape Town. In this role, you'll be responsible for providing technical support and maintenance for desktop and POS equipment. Your main goal will be to ensure that customer issues are resolved quickly and effectively, adhering to service level agreements.
On a daily basis, you'll troubleshoot various technical problems, assist customers with their inquiries, and maintain the functionality of their equipment. This role is ideal for someone who enjoys helping others and has a knack for solving technical issues. You'll need to be patient and have strong communication skills to guide customers through the troubleshooting process.
Key responsibilities include: • Responding to customer support calls within agreed timeframes • Diagnosing and resolving technical issues on desktop and POS systems • Maintaining records of support interactions and solutions provided
To succeed in this position, you should have a Matric qualification and preferably an A+ qualification. While experience is not mandatory, a basic understanding of IT support and customer service will be beneficial. If you're eager to learn and grow in the IT field, this entry-level role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.