As an ICT User Support Technician, you'll be the first point of contact for IT support. This role is perfect for someone who enjoys helping others and solving technical issues.
Supportive and collaborative
iOCO is looking for a proactive ICT User Support Technician to join their team in Cape Town. In this role, you will provide essential support to users, helping them resolve IT issues and ensuring they have the tools they need to work effectively. Your day-to-day tasks will include responding to support requests, troubleshooting technical problems, and maintaining user documentation. This position is ideal for someone who enjoys working with people and has a knack for solving problems.
Key responsibilities include: • Assisting users with IT-related queries and issues • Maintaining documentation and user records • Supporting IT asset tracking and inventory updates
The ideal candidate will have 1-3 years of experience in an IT service desk environment, with strong customer service skills. You should be comfortable troubleshooting a variety of IT issues and have a good understanding of documentation practices. If you are detail-oriented and enjoy helping others, this role could be a great fit for you. Join iOCO and be part of a supportive team that values collaboration and customer satisfaction.
You'll be taken to the original listing on CareerJet to apply.