Software Development Engineer, AWS Kumo Health Experience

**DESCRIPTION** --------------- Amazon Web Services (“AWS”) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100\+ fully featured services to millions of active customers around the world—including the fastest\-growing start\-ups, largest enterprises, and leading government agencies and organizations. AWS Customers are continuing to leverage AWS Services for applications ranging from exploratory to targeted innovative solutions to business\-critical systems. Kumo is the software engineering organization that scales AWS’s support capabilities. Amazon’s mission is to be earth’s most customer\-centric company and this also applies when it comes to helping our own Amazon employees with their everyday IT Support needs. Our team is innovating for the Amazonian, making the interaction with IT Support as smooth as possible. We achieve this through multiple mechanisms which eliminate root causes altogether, automate issue resolution or point customers towards the optimal troubleshooting steps for their situation. We deliver the support solutions plus the end\-user content with instructions to help them self\-serve. We employ machine learning solutions on multiple ends to understand our customer's behavior, predict customer's intent, deliver personalized content and automate issue resolution through chatbots. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small\- and mid\-market accounts to enterprise\-level customers including public sector. Amazon knows that a diverse, inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture, we offer accommodations during the interview and onboarding process. If you’d like to discuss your accommodation options, please contact your recruiter, who will partner you with the Applicant\-Candidate Accommodation Team (ACAT). You may also contact ACAT directly by emailing acat\-africa@amazon.com. We want all Amazonians to have the best possible Day 1 experience. If you’ve already completed the interview process, you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1\. Key job responsibilities In our team, engineers have the opportunity to contribute to the complete vertical stack of an SOA based system, which is horizontally connected to most systems in the larger Amazon ecosystem. Our SDEs use a variety of open source technologies, native AWS services as well as services internal to AWS. We code mostly in Kotlin, Java and JavaScript, and build on technologies powering the web such as React, Node and Elastic Search as well as a broad range of in\-house Amazon Cloud technologies and native AWS technologies, such as Route53, Lambda, Fargate, API gateway, AppSync, KMS, AWS Connect, Lex, Kendra, Redshift, QuickSight and DynamoDB. Our...