As a 1st Line Telecoms Support Engineer, you'll be the first point of contact for customers needing assistance. Your role will involve troubleshooting and resolving telecom-related issues, particularly with VoIP systems.
supportive and focused on customer service
In this role, you'll work in a dynamic environment where your primary responsibility is to assist customers with their telecom issues. You'll manage support tickets through a service desk system, ensuring that each query is prioritized and addressed promptly. Your day-to-day tasks will involve troubleshooting various telecom-related problems, particularly those related to VoIP technology.
You will be expected to have a basic understanding of VoIP systems, as this knowledge will be crucial in diagnosing and resolving customer issues effectively. The role is ideal for someone who enjoys problem-solving and has a passion for helping others. You will be part of a team that values communication and collaboration, making it a great place to grow your skills.
Key responsibilities include: • Managing and prioritizing support tickets • Troubleshooting VoIP-related issues • Providing excellent customer service
This position is suitable for entry-level candidates looking to start their career in IT support or telecoms. If you have a keen interest in technology and enjoy working with people, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.