As an End User Support Technician, you'll be the go-to person for resolving IT issues for users. This role is perfect for someone who enjoys helping others and has a knack for problem-solving.
supportive and collaborative
The End User Support Technician at DLK Group plays a crucial role in ensuring that employees have the IT support they need to perform their jobs effectively. This position involves troubleshooting hardware and software issues, assisting users with technical problems, and providing excellent customer service. You will be part of a team that values collaboration and continuous improvement in IT support processes.
In your day-to-day work, you will handle a variety of tasks, including: • Responding to user inquiries and support requests • Diagnosing and resolving technical issues related to computers, software, and peripherals • Installing and configuring new hardware and software • Maintaining documentation of support activities and solutions
This role suits someone with a solid background in IT support and a passion for helping others. You should be comfortable working in a fast-paced environment and have strong communication skills. A valid driver's license is required, as you may need to travel to different locations for on-site support.
To be successful in this position, you should have at least two years of relevant IT support experience. Familiarity with networking concepts and hardware repair is a plus, but the most important quality is your ability to troubleshoot effectively and provide a positive experience for users.
You'll be taken to the original listing on CareerJet to apply.