As a 1st Line Telecoms Support Engineer, you'll be the first point of contact for customers facing telecom issues. This role is perfect for someone who enjoys helping others and solving problems.
Supportive and customer-oriented
In this role, you'll provide essential support for telecom-related issues, helping customers troubleshoot connectivity and network problems. Your day-to-day tasks will involve answering calls, responding to emails, and using ticketing systems to track issues. You'll need to be patient and clear in your communication, as you'll be guiding customers through technical challenges.
Key responsibilities include: • Assisting customers with their telecom issues • Diagnosing basic connectivity problems • Escalating complex issues to higher-level support teams
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology. While prior experience in telecom support is a plus, a willingness to learn and a strong customer service attitude are equally important. You'll be part of a team that values collaboration and continuous improvement, making it a great opportunity for entry-level candidates looking to grow in the tech field.
You'll be taken to the original listing on CareerJet to apply.