As a 2nd Line Network Engineer at Datacentrix, you'll be the go-to person for resolving network issues and ensuring customer satisfaction. This role is ideal for someone with solid networking skills who enjoys problem-solving and working with a team.
Professional and team-oriented
At Datacentrix, the ISP 2nd Line Network Engineer plays a crucial role in maintaining and troubleshooting network systems. You will be the single point of contact for customers regarding all supported applications, which means you'll need to take ownership of incidents from the moment they are logged until they are resolved. This position requires regular communication with project management teams, 3rd line engineers, and other network engineers to ensure smooth operations.
Your day-to-day responsibilities will include configuring and maintaining client infrastructure, as well as engaging with 3rd party suppliers to resolve any issues that arise. A strong understanding of networking concepts is essential, including IPv4, TCP/IP, and VLANs. You'll also need to be skilled in troubleshooting various network types, such as LAN and WAN, and have experience with SD-WAN technologies.
This role is well-suited for individuals who thrive in a collaborative environment and enjoy tackling technical challenges. If you have a passion for networking and a desire to help customers, this position could be a great fit for you. Key requirements include practical networking skills and the ability to work effectively under pressure while liaising with multiple teams.
You'll be taken to the original listing on PNet to apply.