IT Support Engineer

**About Us** Established in 1993, Talisman Hire provides high\-quality equipment, affordable prices, and prompt deliveries to meet your deadlines. Whether it’s for development, construction, maintenance, improvements, or renovations, we have the solutions for your site, factory, home, or farm. At Talisman, we take pride in our South African heritage and believe in the incredible potential of our country. With over 142 branches across South Africa, we are honoured to be part of the Franchise Association of South Africa, the Master Builders Association, and the American Rental Association. **About the Role** Talisman is seeking a proactive and service\-driven Onsite IT Support Engineer to provide day\-to\-day technical support across the Talisman environment, including support to Talisman franchises. The successful candidate will be responsible for maintaining operational IT stability, assisting end users with technical issues, supporting user collaboration, and ensuring efficient onboarding, offboarding, connectivity, printing, and application support services. This role requires a hands\-on individual with strong troubleshooting capabilities, excellent communication skills, and the ability to manage multiple priorities in a fast\-paced operational environment. The Onsite IT Support Engineer will also act as a key liaison between Talisman, its franchise network, and the appointed Managed Service Provider (MSP), ensuring effective collaboration, communication, escalation management, and alignment of support activities to maintain high levels of operational efficiency and service delivery. **Why This Role Matters** The Onsite IT Support Engineer plays a critical role in ensuring uninterrupted business operations across Talisman and its franchise network. By delivering responsive technical support, maintaining system availability, and resolving operational IT issues efficiently, this role directly contributes to productivity, customer service continuity, and business efficiency. The position also supports business growth through reliable user support, technology integrations, and effective management of IT infrastructure and end\-user environments. In addition, this role is instrumental in fostering a strong working relationship between Talisman and its appointed MSP by ensuring seamless collaboration, efficient escalation management, and coordinated technical support efforts across the business. **Key Responsibilities** **1\. Microsoft 365, Zoho \& Exchange Administration \& Support** * Administrate and support Microsoft 365 and Zoho environments across head office and franchise locations. * Manage user accounts, permissions, licenses, and mailbox configurations. * Troubleshoot Microsoft Outlook, Teams, OneDrive, and SharePoint issues. * Assist users with password resets, MFA configuration, and account access issues. * Monitor and maintain Microsoft 365 operational functionality and uptime. **2\. Email Migration \& User Support** * Assist with...