Join a dynamic team as an IT Desktop Support Engineer in Johannesburg. You'll provide essential technical support and ensure smooth operations across various platforms.
Dynamic and fast-paced
As an IT Desktop Support Engineer, you'll be part of a team dedicated to providing fast and professional technical support across multiple sites. Your main responsibility will be to assist end-users with their IT needs, ensuring minimal disruption to their work. You'll be working in a high-volume support environment, which means you'll need to be efficient and effective in resolving issues quickly.
Your daily tasks will include supporting various platforms such as email, Teams, and OneDrive. You'll also maintain accurate IT asset records, ensuring accountability for all devices. When faced with complex issues, you'll escalate them to senior IT staff, providing clear diagnostics to help resolve the problems efficiently.
This role is ideal for someone who enjoys working in a collaborative environment and is eager to learn. Strong communication skills and a good understanding of technical support processes are essential. Familiarity with compliance standards like POPIA and experience in vendor management can be beneficial but are not mandatory. If you're looking for an entry-level position in IT support, this could be a great opportunity for you.
You'll be taken to the original listing on PNet to apply.