Join a dynamic team as a Technical Support Specialist for an AI-driven healthcare platform. This role is perfect for someone with a technical background who enjoys problem-solving and working closely with both users and engineers.
Innovative and collaborative, focused on improving healthcare through technology.
As a Technical Support Specialist at Hire Overseas, you will play a vital role in connecting users with the engineering team for a cutting-edge AI healthcare platform. This position goes beyond traditional help desk duties; you will actively diagnose and resolve production issues, ensuring that user experiences are seamless and efficient. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in this role.
In your day-to-day work, you will monitor support channels and triage incoming issues, aiming for quick resolutions, especially for critical problems. You will also be responsible for navigating production databases and running command-line scripts to troubleshoot issues. Your goal is to resolve user-facing blockers independently whenever possible, while also knowing when to escalate issues to the engineering team.
You will act as a liaison between users and engineers, translating user pain points into actionable bug reports. This involves direct communication with engineers and tracking issues through to resolution. Additionally, you will facilitate user onboarding and manage access within the platform, ensuring that new users can navigate the system effectively from day one.
This role is ideal for someone with a strong technical background who thrives in a fast-paced environment and is eager to take ownership of their work. If you are proactive, detail-oriented, and passionate about improving healthcare through technology, this position could be a great fit for you.
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