Customer Service Project Manager

Takealot Cape Town Seen about 2 hours ago

Mid-level

Other

3+ yrs experience

The Summary

Takealot is seeking a Customer Service Project Manager to lead initiatives focused on AI and automation in customer service. This role requires strong project management skills and a passion for improving customer experiences.

Must-have

project management
customer service
communication
problem-solving

Nice-to-have

AI knowledge
automation tools
data analysis

Green flags

focus on innovation
commitment to customer satisfaction
supportive team environment

Things to ask about

high-pressure environment
fast-paced changes

Company vibe

dynamic and tech-driven

Benefits & perks

flexible working hours
healthcare benefits
employee discounts

Job Description

, South Africa's leading online retailer, is looking for a highly talented Customer <b>Service</b> Project Manager... organisation, with a focus on Agentic AI, automation platforms, and AI-powered customer <b>service</b> solutions. The role

Ready to throw your hat in?

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