As a 3rd Line Support Analyst, you'll be part of a dynamic team within a leading international Internet Service Provider. Your role will focus on troubleshooting and resolving technical issues related to various IT systems.
Dynamic and energetic
In this role as a 3rd Line Support Analyst, you will be part of a dedicated team that provides high-level technical support for various IT systems. Your main responsibilities will include receiving and logging support calls, troubleshooting issues, and resolving them efficiently. If necessary, you will escalate issues to ensure timely solutions for clients.
You will work primarily with technologies such as O365, Azure, Active Directory, and SharePoint. A strong understanding of these platforms is essential, as you will be expected to handle complex queries and provide expert guidance to users. Your experience in third-line support will be crucial in diagnosing problems and implementing effective solutions.
This position is ideal for individuals who are passionate about IT and enjoy solving technical challenges. You should have a proactive approach to problem-solving and be comfortable working independently in a fully remote environment. A qualification like MCSE or equivalent experience will be beneficial, along with a solid background in security practices.
Overall, this role offers an exciting opportunity to grow your career in a supportive and innovative company that values energetic individuals. If you are ready to take on new challenges and contribute to a dynamic team, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.