As an L3 IT Support professional, you'll tackle complex technical issues and ensure smooth IT operations. This role is ideal for someone with a strong background in IT support and a passion for problem-solving.
In this role at Gibor Group, you will be responsible for managing and resolving Level 3 IT support tickets. Your day-to-day tasks will involve troubleshooting complex issues that have been escalated from Level 1 and Level 2 technicians. You will work with a variety of technologies, including Windows Server, Active Directory, and Microsoft 365, ensuring that all systems run smoothly and efficiently.
You will also support environments using Fortinet and UniFi, and participate in after-hours and on-call support as needed. Your expertise will be crucial in maintaining high service levels and ensuring customer satisfaction. The ideal candidate will have a strong background in IT support, particularly within a Managed Service Provider (MSP) setting.
Key responsibilities include: • Owning L3 support tickets through to resolution • Resolving complex technical issues • Supporting various Microsoft services and server environments • Collaborating with other IT staff to enhance service delivery
To succeed in this role, you should have at least 5 years of experience in L3 IT support, with a solid understanding of the technologies mentioned. Familiarity with tools like ConnectWise, IT Glue, or N-central will be advantageous. This position is perfect for someone who enjoys problem-solving and is looking to make a significant impact in a remote work environment.
You'll be taken to the original listing on PNet to apply.