Simplified IT Services is looking for an experienced Desktop Support Technician to provide both remote and onsite support. You'll troubleshoot and maintain server and desktop operating systems while ensuring smooth internet connectivity and virtual server management.
Supportive and team-oriented, with a focus on customer satisfaction.
**Minimum Requirements:** Experience: Minimum of 3\-5\+ years working in IT networking and desktop support. Certifications: Microsoft Office 365 Cloud Certification, and experience in a corporate working environment. Latest A\+ and N\+ certification and skills are highly desirable. **Technical Expertise:** Proficient in remote management and monitoring software (ITSM). Strong background in server and desktop operating systems, including installation, configuration, and troubleshooting (Windows and Linux). Solid understanding of internet connectivity setup, configuration, and browser troubleshooting. Familiarity with virtual server technologies such as VMware and Hyper\-V. Knowledgeable in anti\-virus software, backup software, and cloud services Strong understanding of Dynamic DNS, E\-mail servers and Office 365\. Firewall configuration and management skills as well as VPN client setup. Experience in both remote and onsite support. Basic understanding of network cabling. **Additional Requirements:** Communication: Excellent communication skills are essential. Driver’s License: A valid driver’s license and reliable personal vehicle are required. Work Ethic: Ability to work under pressure, meet deadlines, and maintain a proactive approach. Teamwork: Must be a team player with a willingness to learn and adapt. Problem\-Solving: Strong analytical skills and a keen interest in strategy and project management. Personality: Even\-tempered, patient, and customer\-focused. **Key Responsibilities:** Support, maintain, and troubleshoot server operating systems, including domain controllers, DNS, Active Directory, DHCP, and file/print services. Install, configure, and troubleshoot Microsoft desktop operating systems Setup and manage internet connectivity, virtual servers, anti\-virus software, and backup solutions. Provide both remote and onsite support, documenting all tasks and duties accurately. Handle basic network cabling and ensure a seamless IT environment. Education: * High School (matric) (Required) Work Location: In person
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