As an IT Support Engineer at Protea Global BPO, you'll tackle technical challenges and provide top-notch customer service. This role is perfect for someone with a solid background in IT support and a passion for problem-solving.
Protea Global BPO is seeking an IT Support Engineer to join their team, primarily serving a UK-based client. This role is designed for someone with at least two years of experience in a Managed Service Provider (MSP) or IT Service Provider environment. You will be responsible for managing support tickets and resolving issues efficiently while adhering to agreed service level agreements (SLAs).
In your day-to-day work, you will support a variety of IT environments, including Microsoft 365, Azure, and Windows systems. Your strong knowledge of these platforms will be essential as you assist clients with their technical issues. You will also utilize ticketing systems and remote support tools to ensure that problems are addressed promptly and effectively.
This position is ideal for someone who enjoys solving technical problems and delivering excellent customer service. If you thrive in a fast-paced environment and have a knack for troubleshooting, you will find this role rewarding. Key requirements include a solid understanding of IT infrastructure and experience with support tools.
Overall, this role suits individuals who are proactive, detail-oriented, and have a strong commitment to helping clients succeed with their IT needs.
You'll be taken to the original listing on PNet to apply.