As a Tier 2 IT Support Specialist at Dash BPO, you'll provide advanced technical assistance to users. This role is ideal for someone with a solid foundation in IT support looking to grow their skills in a dynamic environment.
Dash BPO is seeking a Tier 2 IT Support Specialist to join their team in Randburg, Johannesburg. This role focuses on providing advanced technical support to clients, ensuring that their IT issues are resolved efficiently and effectively. You will be part of a dedicated team that values customer satisfaction and technical expertise.
In your day-to-day work, you will handle escalated support requests, troubleshoot complex technical problems, and assist users with software and hardware issues. Your responsibilities will include:
This position is well-suited for individuals with at least 1-2 years of experience in IT support, particularly in Tier 2 or similar roles. Strong problem-solving skills, a customer-oriented mindset, and the ability to work under pressure are essential. Familiarity with ticketing systems and various operating systems will be beneficial, but a willingness to learn is equally important. If you are looking to advance your career in IT support, this role offers a great opportunity to develop your skills in a supportive environment.
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