As an IT Engineer at iLaunch, you'll play a crucial role in providing technical support and managing IT infrastructure. This position is ideal for someone with solid experience in IT and a passion for problem-solving.
iLaunch is seeking an IT Engineer to enhance their technical support team. In this role, you will handle level 2-3 support queries, ensuring that all escalated issues are resolved efficiently and within service level agreements (SLAs). Your responsibilities will also include server management and maintaining the network infrastructure, which is critical for the smooth operation of the company.
You will be expected to monitor IT systems and respond to technical issues as they arise. Additionally, part of your role will involve providing training and upskilling for staff on various IT applications, helping to foster a knowledgeable team.
The ideal candidate will have at least five years of experience in IT infrastructure, with a minimum of one year in CRM administration or a similar role. A strong understanding of South African IT legislation and familiarity with technologies such as Hyper-Converged systems, SD-WAN, and VLANs will be essential.
This position suits someone who is proactive, enjoys troubleshooting, and has a solid technical background. If you are looking to grow your career in a supportive environment while making a significant impact on IT operations, this role could be a great fit.
You'll be taken to the original listing on PNet to apply.