As a 1st Line IT Support Engineer, you'll be the first point of contact for users needing technical assistance. This role is perfect for those starting their career in IT support and looking to grow their skills.
Collaborative and focused on growth.
In this role, you'll provide essential IT support to users, helping them resolve technical issues efficiently. Your day-to-day tasks will involve logging and prioritizing support tickets, ensuring that users receive timely assistance. You'll work closely with the team to manage and resolve these tickets within agreed service levels, making sure that users are satisfied with the support they receive.
Key responsibilities include: • Responding to user inquiries and troubleshooting issues • Managing support tickets through the service desk system • Assisting with basic Microsoft 365 administration
This position is ideal for someone who is eager to learn and grow in the IT field. If you have a basic understanding of IT support and enjoy helping others, this could be a great fit for you. You'll need to be patient, detail-oriented, and ready to tackle a variety of technical challenges as they arise.
Overall, this role offers a fantastic opportunity to kickstart your career in IT support while working in a collaborative environment that values growth and development.
You'll be taken to the original listing on CareerJet to apply.