As an MS Server Engineer (L1) at NTT DATA, you'll be the first point of contact for clients needing IT support. This role is perfect for those starting their career in IT, focusing on maintaining client systems and ensuring smooth operations.
Supportive and innovative, with a strong focus on technical excellence.
At NTT DATA, the MS Server Engineer (L1) plays a crucial role in maintaining the IT infrastructure for clients. As the first point of contact, you will handle standard and low-complexity incidents, ensuring that systems remain operational and meet service level agreements. Your daily tasks will include monitoring server performance, troubleshooting issues, and providing support via phone, ITSM tickets, or chat. You'll also be involved in maintenance activities like patching and configuration changes, which are essential for smooth operations.
In this role, you will work across various technology domains, including Cloud, Security, Networking, and Applications. You'll be responsible for performing daily health checks on servers, managing user accounts in Active Directory, and ensuring that backup and recovery procedures are followed. Your ability to identify and resolve issues proactively will be key to providing a positive client experience.
The ideal candidate for this position is someone who is eager to learn and grow in the IT field. A diploma or degree in Information Technology or a related field is advantageous, along with relevant certifications such as Microsoft Certified Fundamentals or CompTIA Server. Basic knowledge of Windows Server administration, networking, and remote support tools will be essential for success in this role.
Overall, this position is well-suited for entry-level candidates looking to kickstart their IT careers. With a supportive company culture that values diversity and inclusion, you'll have the opportunity to develop your skills while making a meaningful impact on client satisfaction.
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