As a Tier I Support Technician, you'll be the first point of contact for customers needing IT assistance. This role is perfect for those who enjoy helping others and solving technical issues.
Tech-Keys is looking for a Tier I Support Technician to join their team in Pretoria. In this role, you will be the first point of contact for customers and employees seeking technical assistance. Your main responsibility will be to troubleshoot and resolve basic IT issues, ensuring a smooth experience for users. This position is ideal for someone who enjoys problem-solving and has a passion for technology.
On a daily basis, you will handle incoming support requests through various channels, including phone, email, and chat. You will assist users with software and hardware issues, guide them through troubleshooting steps, and escalate more complex problems to higher-level technicians when necessary. Familiarity with remote desktop tools and basic networking concepts will be beneficial in helping you resolve issues efficiently.
The role suits individuals who are eager to learn and grow in the IT field. Strong communication skills and a customer-oriented mindset are essential, as you will be interacting with a diverse range of users. If you have a knack for technology and enjoy helping others, this position could be a great fit for you.
Key requirements for this role include: • Basic understanding of networking concepts • Experience with remote desktop tools • Strong problem-solving abilities • Excellent customer service skills
Join Tech-Keys and be part of a collaborative and customer-focused team that values your contributions and supports your professional development.
You'll be taken to the original listing on CareerJet to apply.