As a 1st Line IT Support Engineer, you'll be the first point of contact for technical issues. This role is perfect for someone who enjoys helping others and solving problems.
Supportive and collaborative
In this role, you'll provide first-line IT support to internal users and customers. Your main responsibility will be to troubleshoot and resolve technical issues efficiently. You'll handle incoming calls and support tickets, ensuring that users receive timely assistance. This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology.
Your daily tasks will include: • Responding to user inquiries via phone and email • Diagnosing and resolving hardware and software issues • Escalating complex problems to higher-level support when necessary • Documenting solutions and maintaining records of support requests
To succeed in this role, you should have strong communication skills and a customer-focused attitude. A basic understanding of IT systems and troubleshooting techniques is essential. If you're looking to start your career in IT support, this position offers a great opportunity to learn and grow within a supportive team. You'll be working in a collaborative environment where your contributions are valued.
You'll be taken to the original listing on CareerJet to apply.