Join Better IT Now as an IT Support & Operations Assistant and help small businesses with their tech needs. You'll provide level 1 and some level 2 support while assisting with various operational tasks.
Supportive and collaborative
Better IT Now is a Managed IT Services Provider based in the U.S. that focuses on supporting small businesses with modern technology and proactive service. As an IT Support & Operations Assistant, you will play a crucial role in ensuring clients receive the best support possible while also assisting with internal operations. This position is perfect for someone looking to grow their skills in IT support and operations in a friendly and collaborative environment.
Your daily responsibilities will include providing level 1 support for Windows desktop issues and assisting with some level 2 support tasks. You'll work closely with the owner and office manager on various projects, including research and development for new products. This role requires a confident approach to customer service and problem-solving, as you'll be the first point of contact for clients needing assistance.
Key responsibilities include: • Providing technical support for Windows desktops (10/11) • Assisting with operational tasks and projects • Collaborating with the owner on R&D for new products
To succeed in this role, you should have a solid understanding of Windows desktop support and a willingness to learn about various tools and platforms used in the industry. Experience with PSA and RMM tools is a plus, but training will be provided. If you're eager to contribute to a growing company and help improve IT services for small businesses, this position is for you.
You'll be taken to the original listing on PNet to apply.