As an IT Support Technician, you'll be the go-to person for resolving technical issues. This role is perfect for someone who enjoys helping others and solving problems.
Phoenix Recruitment is looking for an IT Support Technician to join their team in Roodepoort, Johannesburg. In this role, you'll provide essential support to users experiencing technical issues, particularly with the desktop suite and various IT systems. Your day-to-day tasks will involve troubleshooting problems, assisting with mailbox issues, managing license assignments, and resolving sign-in problems. You'll also handle multi-factor authentication (MFA) resets to ensure secure access for users.
The ideal candidate will have at least three years of experience in IT support, helpdesk, or desktop support roles. You'll need to be comfortable working with various software and hardware issues, and a strong understanding of the Microsoft Office suite is essential. Certifications such as A+, N+, or MCSE will be beneficial, but practical experience is key.
This position suits someone who enjoys working in a fast-paced environment and has a knack for problem-solving. You'll be part of a collaborative team that values customer service and technical expertise. If you thrive on helping others and have a passion for technology, this role could be a great fit for you.
Key responsibilities include: • Providing technical support to users • Troubleshooting hardware and software issues • Assisting with account-level support tasks • Managing license assignments and MFA resets
If you're ready to take your IT support career to the next level, apply today and join a company that values your skills and contributions.
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