As an ICT User Support Technician, you'll be the first point of contact for users needing assistance. This role is perfect for someone who enjoys helping others and solving technical issues.
iOCO is looking for a proactive ICT User Support Technician to join their team in Cape Town. In this role, you will provide essential support to end users, helping them resolve technical issues and ensuring a smooth IT experience. Your day-to-day responsibilities will include responding to user inquiries, troubleshooting problems, and managing incidents effectively. This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology and customer service.
You will be responsible for: • Assisting users with hardware and software issues • Managing support tickets and ensuring timely resolution • Documenting solutions and maintaining knowledge bases • Collaborating with other IT team members to improve service delivery
To succeed in this role, you should have 1-3 years of experience in IT support or service desk environments. Strong communication skills and a customer-oriented mindset are essential. Familiarity with ITIL practices and experience using ticketing systems will be beneficial but are not mandatory. If you are eager to learn and grow in the IT field, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.