As an IT Support Analyst at Lovisa, you'll provide essential technical support to retail users. This role is perfect for those who enjoy problem-solving and helping others with technology.
Lovisa is looking for an IT Support Analyst to join their team in Midrand, Johannesburg. In this role, you'll be the first point of contact for retail users needing technical assistance. Your main goal will be to ensure that users receive prompt and effective support, helping them resolve issues quickly and efficiently.
Your daily tasks will involve providing Level 1 and Level 2 support, which includes troubleshooting hardware and software problems, assisting with network issues, and ensuring that all systems are secure and stable. You'll work closely with other IT team members to maintain the integrity of the company's technology infrastructure.
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology. Strong communication skills and a customer-focused attitude are essential, as you'll be interacting with users regularly. A basic understanding of networking and technical support processes will be beneficial.
Key responsibilities include: • Providing technical support to retail users • Troubleshooting hardware and software issues • Assisting with network connectivity problems • Maintaining security and stability of systems
If you're looking to start your career in IT support and enjoy helping others, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.