As an Onsite Customer Deskside IT Engineer, you'll provide essential technical support to users, ensuring their hardware and software run smoothly. This role is perfect for someone who enjoys problem-solving and helping others with technology.
Supportive and service-oriented
In the role of Onsite Customer Deskside IT Engineer, you will be the go-to person for technical support at First Technology. Your main responsibility will be to assist end users with their desktop and laptop issues, ensuring that they can work without interruptions. You'll handle everything from hardware installations to software troubleshooting, making sure that all devices are functioning properly.
Your daily tasks will include diagnosing and resolving technical issues, responding to service requests, and maintaining accurate records of incidents and resolutions. You'll also be involved in hardware installations, which means setting up new equipment and ensuring that everything is configured correctly. This role requires a hands-on approach, as you'll be working directly with users to solve their problems.
The ideal candidate for this position is someone who enjoys working with technology and has a knack for helping others. You should be comfortable with Windows operating systems and have experience in troubleshooting hardware and software issues. Strong communication skills are essential, as you'll be interacting with users regularly.
Key responsibilities include: • Providing first and second-line support for desktop and laptop devices. • Diagnosing and resolving hardware and software issues. • Installing and configuring operating systems and software applications. • Performing preventative maintenance and coordinating repairs when necessary.
If you're looking to start your career in IT support and enjoy working in a dynamic environment, this position could be a great fit for you.
You'll be taken to the original listing on Indeed to apply.