Join a global law firm as an IT Service Desk Analyst, where you'll be the first point of contact for IT support. This role is perfect for someone who enjoys problem-solving and helping others with technology.
professional and supportive
As an IT Service Desk Analyst at a global law firm in Sandton, you will play a crucial role in providing first and second line IT support to users. Your day-to-day tasks will involve managing and resolving various IT issues, ensuring that clients and staff have the technology they need to work efficiently. You'll be responsible for coordinating the operational aspects of the support team and maintaining high standards of service delivery.
In this role, you will set up IT equipment for meetings and conferences, ensuring everything runs smoothly. You will also need to maintain compliance with IT policies and procedures, which is essential for the firm's operations. When issues arise that you cannot resolve, you will refer them to third-line support teams for further assistance.
Key responsibilities include: • Managing IT stock and logging service desk tickets before issuing equipment • Controlling and recording all IT equipment movements • Receiving and verifying IT equipment according to specifications
This position is ideal for someone who is detail-oriented and enjoys working in a fast-paced environment. A relevant IT qualification, such as A+, N+, or MCITP, is required to ensure you have the foundational knowledge needed for the role. If you have strong communication and problem-solving skills, this could be a great opportunity to kickstart your career in IT support.
You'll be taken to the original listing on PNet to apply.