Join a forward-thinking investment company as a Senior Call Centre AI Engineer. You'll leverage your expertise in AI and voice technologies to create innovative customer solutions. This role is perfect for those passionate about conversational AI and automation.
The investment company in Cape Town is looking for a Senior Call Centre AI Engineer to enhance their customer service capabilities through advanced AI technologies. In this role, you will be responsible for integrating voice AI solutions and working with Large Language Models to create seamless customer interactions. Your work will directly impact how the company engages with clients, making it a crucial position within the team.
You will be hands-on, implementing AI voice agents using ElevenLabs for natural and efficient Text-to-Speech capabilities. Additionally, you will design and integrate AI solutions with 3CX and SIP telephony systems to optimize inbound and outbound campaigns. Your expertise in Python and event-driven architectures will be essential for ensuring real-time data exchange and effective communication.
This role suits someone who is passionate about conversational AI and automation, with a strong background in relevant technologies. You should be comfortable working in a fast-paced environment and be ready to tackle challenges head-on. Key requirements include:
If you are looking to make a significant impact in a growing team and have a passion for AI, this position could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.