As a Desktop Support Technician at Prescient, you'll be the go-to person for resolving IT issues and ensuring smooth operations for users. This role is perfect for someone who enjoys problem-solving and helping others with technology.
Collaborative and service-oriented
At Prescient, the Desktop Support Technician plays a crucial role in maintaining IT service delivery and enhancing user experience. You will work closely with the Service Desk and Infrastructure teams to ensure that all desktop-related issues are resolved efficiently. Your day-to-day tasks will involve troubleshooting hardware and software problems, providing second-line support, and ensuring that users have the tools they need to perform their jobs effectively.
In this role, you will be responsible for: • Responding to user inquiries and resolving technical issues • Installing and configuring computer systems and applications • Maintaining and troubleshooting network connections • Collaborating with other IT teams to improve service delivery • Documenting support processes and solutions for future reference
This position is ideal for someone with a solid background in IT support, particularly in desktop environments. You should have experience with Windows operating systems and a good understanding of networking basics. Strong customer service skills are essential, as you will be interacting with users regularly. If you have additional knowledge of Mac OS or remote support tools, that would be a plus.
Overall, this role at Prescient offers a great opportunity for growth in a supportive environment where your contributions to service stability and user satisfaction are valued.
You'll be taken to the original listing on CareerJet to apply.