Join the Cape Union Mart IT Service Desk team as a Service Desk Technician. This role is perfect for someone who enjoys helping others and solving technical issues.
Cape Union Mart is looking for a Service Desk Technician to join their IT team in Cape Town. In this role, you'll be the first point of contact for technical support, helping employees resolve their IT issues efficiently. Your day-to-day tasks will involve answering support requests, troubleshooting problems, and ensuring that all inquiries are logged and tracked properly.
You will be responsible for: • Providing excellent customer service to internal users • Diagnosing and resolving hardware and software issues • Assisting with network connectivity problems • Participating in an on-call support rotation to help outside of regular hours
This position is ideal for someone who is reliable, flexible, and enjoys working in a team. If you have a knack for problem-solving and a passion for technology, you will thrive in this environment. While prior experience is a plus, a willingness to learn and a positive attitude are equally important. Join Cape Union Mart and contribute to a supportive and collaborative workplace where you can grow your skills in IT support.
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