As a First Line IT Support Engineer, you'll be the first point of contact for users needing technical assistance. This role is perfect for those who enjoy solving problems and helping others with their tech issues.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you'll provide essential support to users experiencing technical difficulties. Your main responsibilities will include troubleshooting hardware and software issues, assisting with network operations, and ensuring a smooth user experience. This position is ideal for someone who enjoys problem-solving and has a passion for technology.
On a daily basis, you'll interact with users via phone, email, or chat, helping them resolve their IT-related problems. You'll need to document issues and solutions accurately, often using ticketing systems to track progress. Your ability to communicate clearly and patiently will be crucial as you guide users through troubleshooting steps.
Key requirements for this role include strong troubleshooting skills, a good understanding of hardware and software, and a customer service mindset. While experience in network operations and familiarity with remote support tools are beneficial, they are not mandatory. This position is entry-level friendly, making it a great opportunity for those looking to start their career in IT support.
If you're eager to learn and grow in a collaborative environment, this role could be a perfect fit for you. Join Daisy Business Solutions and help make technology work for their clients.
You'll be taken to the original listing on CareerJet to apply.