As a Regional Coach, you'll lead the performance and culture of multiple restaurants across various provinces. Your focus will be on operational excellence, coaching teams, and driving financial success while fostering a high-performance culture.
Dynamic and performance-driven, with a strong emphasis on leadership and team development.
**Location:** *Regional portfolio covering Western Cape, North West, Northern Cape and Mpumalanga* **Overall Purpose of the Position:** The Regional Coach (RC) is accountable for the full performance, capability, and culture of all restaurants within the assigned region. This role leads operational excellence, people development, compliance, and overall financial delivery by developing Area Coaches (ACs) and Restaurant Management teams through strong coaching discipline, clear expectations, and consistent execution. The RC ensures sustainable improvement in labour efficiency, COGS control, restaurant EBITDA, and operational standards while driving the leadership behaviours required for a high‑performance, people‑centered culture **Key Performance Areas (KPAs) \& Responsibilities include, but not limited to:** **Regional Operational Leadership** * Leading all regional performance delivery, including sales, profit, labour management, COGS, customer metrics, and operational compliance. * Translating the Annual Operating Plan into regional KPIs and ensuring execution through Area Coaches and Restaurant teams. * Conducting structured weekly, period, and quarterly performance reviews with ACs, ensuring clear actions and disciplined follow‑through. * Managing regional risk by identifying performance gaps early and driving rapid corrective action. **Restaurant Excellence \& Compliance** * Ensuring all restaurants consistently execute ROCC, CSL, food safety, and operational brand standards. * Eliminating repeat findings through preventative action planning and strong AC accountability. * Maintaining audit readiness across the region for various audits, internal reviews, and statutory inspections. * Ensuring restaurant facilities, equipment, and assets are well\-maintained and cost‑efficiently managed. **Leadership Capability \& Talent Development** * Evaluating the capability and performance of ACs and lead their development through targeted coaching plans. * Holding ACs accountable for coaching quality, succession planning, discipline, and people capability in their areas. * Building sustainable talent pipelines for RGM and RM levels, ensuring readiness, certification, and strong internal promotions. * Addressing leadership behaviour issues quickly, transparently, and decisively **Culture \& Leadership Transformation** * Driving a high‑performance leadership culture built on accountability, consistency, discipline, and transparent communication. * Embedding leadership routines including weekly business rhythms, monthly people reviews, and quarterly capability sessions. * Leading by example and role model company values and leadership behaviours expected across the region. * Shifting regional leadership from reactive crisis management to proactive coaching and structured execution. **Cross‑Functional Collaboration** * Partner closely with HR, Finance, Training, Marketing and Development to land regional priorities effectively. * Supporting openings,...
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