As a Service Desk Technician at Stowe Holdings, you'll provide essential technical support and maintenance for POS systems at various petrol stations. This role involves hands-on troubleshooting, system configuration, and training staff to ensure smooth operations.
Dynamic and hands-on, with a focus on teamwork and customer satisfaction.
**JOB PURPOSE** The role involves maintaining regional sites by conducting various maintenance tasks and project related tasks. This includes overseeing hardware configurations, LAN installations, updating software, and providing on\-site support to address issues related to POS (Point of Sales) systems, pump integration, and forecourt interfaces. Additionally, they are accountable for diagnosing and resolving faults in POS systems, speed points, back\-office systems, LAN cables, LAN cabinets, LAN Infrastructure, printers, monitors, and scanners at sites. Their role extends to troubleshooting software issues and ensuring the proper configuration of Windows operating systems. Furthermore, the incumbent is tasked with training and upskilling staff on site and imparting product knowledge to end\-users. Beyond these core responsibilities, the role is also tasked with managing boot stock, assigned tools, and the designated vehicle. The role requires extensive travel and stayovers to service sites. **KEY RESPONSIBILITIES** **HARDWARE SYSTEMS MAINTANENCE AND CONFIGURATION (30%):** · Sustain and repair systems interface between forecourt, pumps, and tag readers. · Display knowledge and proficiency in various interfaces between the POS and the pumps · Regularly perform configuration, and maintenance of Windows operating systems site · Deploy and set up POS (Point of Sale) hardware and software systems · Replace various supported terminals when needed and configure transaction setups accordingly. · Oversee and maintain the integration of POS systems with existing fuel dispensing and payment processing systems. · Conduct scheduled maintenance checks on POS systems to ensure top performance. · Maintain cabling and systems for optimal functionality. · Ensure compliance with site\-specific requirements for all installations and configurations. · Uphold SLAs (Service Level Agreements), ensuring adherence to contractual timelines. · Accurately complete worksheets, checklists, and project documentation. **TECHNICAL SUPPORT AND INCIDENT RESOLUTION (30%):** · Offer on\-site technical support to petrol stations utilizing our POS systems. · Efficiently troubleshoot and resolve hardware and software issues to minimize downtime. · Address and resolve customer\-reported issues related to POS systems. · Collaborate with internal teams to elevate and resolve intricate technical problems. · Diagnose and rectify faults associated with supported software, and devices. · Effectively configure and resolve issues related to Figment and VeriFone terminals. · Enforce personal compliance with incident management processes. · Provide onsite product training to service station end\-users. **ADMINISTRATION, VEHICLE, AND TOOL MANAGEMENT (20%):** · Perform daily and weekly vehicle inspections adhering to the provided checklist. · Ensure availability for vehicle swaps aligning with maintenance requirements. · Utilize ServiceNow to obtain call details including, site name, call...
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