As a 1st Line IT Support Engineer, you'll be the first point of contact for technical issues. This role is perfect for those who enjoy helping others and solving problems.
Collaborative and supportive, with a focus on professional growth.
In this role as a 1st Line IT Support Engineer, you will be responsible for providing essential technical support to internal users and customers. Your main duties will involve answering support calls, diagnosing issues, and guiding users through solutions. You'll work closely with a team to ensure that all technical problems are resolved efficiently and professionally.
Your day-to-day tasks will include: • Responding to support requests via phone, email, or chat • Troubleshooting hardware and software issues • Assisting users with basic networking problems • Documenting issues and solutions for future reference • Escalating complex issues to higher-level support when necessary
This position is ideal for individuals who are passionate about technology and enjoy helping others. If you have a knack for problem-solving and a desire to learn, this role will provide you with valuable experience in the IT field. You should be comfortable working in a fast-paced environment and have a good understanding of common operating systems and applications.
To succeed in this role, you should have at least one year of experience in a similar support role, strong customer service skills, and a basic understanding of networking concepts. Familiarity with tools like Active Directory and remote support software would be advantageous, but not essential. This is a great opportunity to kickstart your career in IT support.
You'll be taken to the original listing on CareerJet to apply.