Join a dynamic team as a Senior Call Centre AI Engineer, where you'll leverage your expertise in AI technologies to enhance voice interactions. This role is perfect for those who thrive in hands-on environments and are passionate about improving customer experiences through innovative solutions.
As a Senior Call Centre AI Engineer, you will be part of a team dedicated to enhancing customer interactions through advanced AI technologies. Your primary focus will be on developing and optimizing AI voice agents, ensuring they perform effectively in real-world scenarios. You will be responsible for monitoring key performance metrics such as IVR containment and deflection rates, making continuous improvements to enhance user experience.
In this role, you will work closely with other engineers and stakeholders to implement Large Language Models (LLMs) and integrate them with existing systems like 3CX. Your hands-on experience with Python will be crucial as you build and refine these AI solutions. You will also have the opportunity to experiment with new technologies and methodologies to push the boundaries of what's possible in voice AI.
This position is ideal for someone with at least five years of experience in AI engineering, particularly in voice applications. Strong problem-solving skills and a passion for technology are essential. You should be comfortable working in a collaborative environment and be eager to contribute to innovative projects that aim to improve customer service.
Key responsibilities include: • Developing and optimizing AI voice agents • Monitoring and improving IVR metrics • Collaborating with team members on AI projects • Integrating LLMs with existing systems
If you are looking for a challenging role where you can make a real impact in the field of AI and voice technology, this position is for you.
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