As a Desktop Support Technician, you'll be the go-to person for resolving technical issues for end-users. This role is perfect for someone who enjoys helping others and has a knack for troubleshooting technology.
In the role of Desktop Support Technician at Paracon, you'll be responsible for providing essential support to users in a variety of technical environments. Your day-to-day tasks will involve troubleshooting and resolving issues related to desktops, laptops, and other end-user devices. You will work closely with users to ensure they have the tools and support they need to perform their jobs effectively.
Your responsibilities will include: • Providing remote and on-site technical support to users • Managing user accounts, including password resets and access management • Supporting Microsoft-based environments, particularly Office 365 and Windows operating systems • Maintaining accurate documentation of support activities and solutions
This position is ideal for someone who enjoys problem-solving and has a strong foundation in IT support. A relevant IT qualification or certification is required, along with experience in a support environment that adheres to service level agreements (SLAs). Familiarity with mobile connectivity technologies and remote support tools will be beneficial, as will knowledge of IT asset management practices.
If you are passionate about helping others and have the technical skills to back it up, this role could be a great fit for you. Join a supportive team that values user satisfaction and offers opportunities for skill development.
You'll be taken to the original listing on PNet to apply.