As a Junior IT First-Line Helpdesk Support Technician, you'll be the go-to person for technical queries. This role is perfect for someone who enjoys helping others and solving problems.
Accolade Consulting is looking for a Junior IT First-Line Helpdesk Support Technician to join their team in Rosslyn. In this role, you'll be the first point of contact for customers needing technical assistance. Your main responsibility will be to manage support tickets, ensuring that all requests are logged, categorized, and tracked efficiently. Meeting service level agreements (SLAs) will be a key part of your daily tasks, so attention to detail is important.
You will also need to identify more complex issues and escalate them to the appropriate second-line support or specialized technical teams. This means you'll need to have a good understanding of common technical problems and the ability to communicate effectively with both customers and your colleagues.
This position is ideal for someone with 1-2 years of experience in a technical support or customer service role. While certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are advantageous, they are not required. What matters most is your willingness to learn and your passion for helping others.
If you enjoy working in a supportive and collaborative environment, this role could be a great fit for you. You'll have the chance to develop your skills and grow within the IT support field while making a positive impact on customers' experiences.
You'll be taken to the original listing on PNet to apply.