As a SOC Engineer at Ramp Group, you'll play a crucial role in maintaining the quality of service for our customers. Your expertise in IT support and network troubleshooting will help ensure a seamless digital experience for users.
dynamic and customer-focused
Ramp Group, a leading ISP in South Africa, is looking for a Service Operations Centre (SOC) Engineer to join their team in Cape Town. This role is essential for ensuring that customers receive top-notch service and support. You will be responsible for monitoring network performance, troubleshooting issues, and providing timely resolutions to customer inquiries. Your work will directly impact the customer experience, making it a rewarding position for those who enjoy helping others.
In your day-to-day tasks, you will engage with customers to resolve technical issues, manage incidents, and ensure that service levels are met. You will also collaborate with other teams to improve processes and enhance service delivery. The ideal candidate will have a strong background in IT support, particularly in network troubleshooting and incident management.
Key responsibilities include: • Monitoring network performance and identifying issues • Providing technical support to customers via various channels • Managing and resolving incidents in a timely manner • Collaborating with internal teams to improve service quality
This role suits individuals who thrive in a fast-paced environment and are passionate about customer service. If you have a couple of years of experience in IT support and a knack for problem-solving, you will fit right in. Join Ramp Group and contribute to maintaining their reputation as the best-rated ISP in South Africa.
You'll be taken to the original listing on PNet to apply.