As a Field Service Engineer at Radiometer, you'll be the face of the company, ensuring that diagnostic equipment runs smoothly and customers are well-trained. This role combines technical skills with customer engagement to enhance patient care across South Africa.
Professional and customer-focused, with a strong emphasis on teamwork and quality service.
Field Service Engineer – Radiometer South Africa **Location:** Johannesburg, South Africa **Business:** Radiometer South Africa \| Danaher Diagnostics ### **Position Summary** At **Radiometer**, a Danaher Diagnostics company, we are committed to improving patient care by enabling fast, reliable, and easy diagnostic decisions. As a global leader in acute care diagnostics, Radiometer delivers innovative analyzer and IT solutions that support healthcare professionals when every second counts. The **Field Service Engineer** will play a critical role in representing Radiometer in the field by delivering technical excellence, customer support, and high\-quality service across South Africa. This role is responsible for the installation, troubleshooting, preventive maintenance, repair, and customer training of Radiometer analyzers and related IT solutions. Based in **Johannesburg**, the role will support Radiometer South Africa and work closely with the Southern Africa Service Team to ensure customer satisfaction, equipment reliability, and service excellence. Key Responsibilities ### **Installation, Implementation \& Customer Training** * Install Radiometer analyzers and related IT solutions at customer sites. * Ensure systems are installed, validated, and handed over in line with Radiometer standards. * Deliver customer training to support proper use, basic maintenance, and optimal system performance. * Support customers during implementation to ensure a smooth transition and strong user adoption. ### **Technical Service \& Support** * Perform advanced troubleshooting, technical updates, service repairs, and preventive maintenance. * Respond to customer service requests in a timely and professional manner. * Minimize equipment downtime through accurate diagnosis and effective resolution. * Ensure service tools, test equipment, and calibration requirements are maintained according to company standards. * Provide technical expertise on Radiometer analyzers, IT solutions, and related service processes. ### **Compliance, Quality \& Documentation** * Complete regulatory field actions, technical updates, service reports, and documentation within required timelines. * Maintain accurate records of service activity, spare parts usage, customer interactions, and system performance. * Follow Radiometer and Danaher policies, safety standards, quality procedures, and applicable regulatory requirements. * Ensure all field activities are completed with a strong focus on compliance, accuracy, and customer safety. ### **Customer Engagement \& Business Support** * Act as a trusted external representative of Radiometer, demonstrating professionalism, product knowledge, and customer focus. * Build strong relationships with customers to enhance satisfaction, loyalty, and long\-term partnership. * Identify and communicate potential opportunities for service contract renewals, analyzer placements, upgrades, and IT solution enhancements. * Collaborate with sales,...
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