As a Helpdesk Service Delivery Lead at Tradelink, you'll oversee a team dedicated to providing top-notch support. This role is perfect for someone with a strong background in IT support and team management.
supportive and team-oriented
Tradelink is looking for a Helpdesk Service Delivery Lead to manage and develop their support team in Durban. This role is crucial for ensuring that the helpdesk operates efficiently and meets the needs of its users. You will be responsible for leading a team that provides technical support and resolves issues promptly, ensuring high levels of customer satisfaction.
In your day-to-day work, you will oversee the helpdesk operations, manage team performance, and implement best practices in service delivery. You will also be involved in training and mentoring team members, helping them grow their skills and improve their performance. Your leadership will be key in fostering a positive work environment and ensuring that the team meets its goals.
Key responsibilities include: • Leading and managing the helpdesk team • Ensuring timely resolution of support tickets • Developing and implementing service delivery processes • Monitoring team performance and providing feedback • Collaborating with other departments to improve service quality
This role suits someone with a strong background in IT support and experience in a leadership position. You should have excellent communication skills and a proven track record of managing a helpdesk or service delivery team. If you are passionate about helping others and leading a team to success, this could be the perfect opportunity for you.
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