As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for IT issues. This role is perfect for someone with a passion for helping others and a solid foundation in desktop support.
In this role, you'll provide essential support to users experiencing technical issues with their desktop systems. Your day-to-day tasks will involve troubleshooting hardware and software problems, guiding users through solutions, and ensuring that their IT needs are met efficiently. You'll work closely with a team of IT professionals in a collaborative environment, making it a great place to learn and grow your skills.
Key responsibilities include: • Responding to user inquiries via phone, email, or in-person • Diagnosing and resolving technical issues related to desktops and applications • Escalating complex problems to higher-level support when necessary • Documenting support requests and solutions in the service desk system
This position is ideal for someone who enjoys problem-solving and has a strong customer service mindset. You'll need at least two years of relevant experience in desktop support or a similar role. Familiarity with managed services or multi-client environments will be beneficial but not mandatory. If you're eager to develop your IT skills and contribute to a supportive team, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.