As an IT Support Engineer at Truworths, you'll be the go-to person for resolving desktop issues. This role is perfect for those who enjoy helping others and solving technical problems.
Truworths is looking for an IT Support Engineer to join their team in Cape Town. In this role, you will be responsible for providing technical support to employees, ensuring that their desktop systems are running smoothly. Your day-to-day tasks will include troubleshooting hardware and software issues, installing new software, and assisting with any technical queries that arise. You will play a crucial role in maintaining the productivity of the team by resolving issues quickly and efficiently.
The ideal candidate for this position is someone who enjoys working with people and has a knack for solving problems. You should be comfortable working on-site and be ready to assist colleagues with various technical challenges. A strong customer service mindset is essential, as you will be the first point of contact for IT-related issues.
Key responsibilities include: • Providing desktop support to employees • Troubleshooting hardware and software problems • Installing and configuring software applications • Assisting with network connectivity issues • Documenting support requests and resolutions in a ticketing system
If you have a passion for technology and enjoy helping others, this role could be a great fit for you. While prior experience is a plus, a willingness to learn and a positive attitude are equally important. Join Truworths and be part of a team that values collaboration and customer satisfaction.
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