As a Tier 2 IT Support Specialist at Dash BPO, you'll provide advanced technical support to clients and help automate IT processes. This role is ideal for someone with strong troubleshooting skills and a passion for customer service.
Dash BPO is looking for a Tier 2 IT Support Specialist to join their team in Randburg, Johannesburg. In this role, you will be responsible for providing advanced technical support to clients, ensuring their IT issues are resolved efficiently and effectively. Your day-to-day tasks will involve troubleshooting complex problems, assisting with PowerShell scripts, and identifying opportunities to automate repetitive support activities to improve overall efficiency.
You will work closely with both clients and the internal team to ensure a high level of customer satisfaction. This position requires strong communication skills, as you will need to explain technical issues in a way that is easy for clients to understand. Additionally, you will be expected to document your work and maintain accurate records of support requests and resolutions.
The ideal candidate for this role should have at least three years of experience in IT support, with a solid understanding of troubleshooting techniques and customer service principles. Familiarity with networking concepts and experience using ticketing systems will be beneficial. If you enjoy solving problems and helping others, this role could be a great fit for you.
Overall, this position offers a chance to grow your technical skills while working in a professional and collaborative environment. If you are proactive and eager to learn, you will thrive in this role and contribute to the success of the Dash BPO team.
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