As a Technical Operations and Support Manager at Platinum POS, you'll oversee the internal support desk and manage technical escalations. This role is ideal for someone with a strong background in technical support and a passion for improving operational processes.
Professional and focused on operational excellence.
Platinum POS, a technology point-of-sale software company, is looking for a Technical Operations and Support Manager to lead their internal support desk. This role involves managing technical escalations, ensuring smooth operations of POS software, and performing SQL-based investigations. You will be responsible for creating structured systems procedures and improving the overall efficiency of the support team.
In your day-to-day work, you will monitor support tickets, manage priorities, and oversee the technical support staff to ensure timely resolution of issues. You will also investigate software problems using system tools and SQL queries, while creating and maintaining standard operating procedures (SOPs) and troubleshooting guides. Your ability to coordinate between various teams, including development and QA, will be crucial in resolving recurring issues and improving service delivery.
This position is well-suited for someone with at least five years of experience in technical support or IT operations, along with a minimum of two years in a managerial role. A strong understanding of databases, APIs, and system troubleshooting is essential. You should also have practical experience with SQL queries and a background in supporting POS or retail systems.
If you thrive in a structured environment and enjoy training others, this role could be a great fit. Your contributions will directly impact the efficiency of the support desk and the satisfaction of clients, making this a rewarding opportunity for those with a passion for technology and customer service.
You'll be taken to the original listing on Indeed to apply.