As a Level 3 IT Support Specialist, you'll be the go-to person for resolving complex technical issues. This role is perfect for someone who enjoys problem-solving and helping clients with their IT challenges.
In this Level 3 IT Support role, you'll be working remotely to assist clients with their IT issues during South African working hours. Your main responsibility will be to troubleshoot and resolve complex technical problems that have been escalated from Level 1 and Level 2 support teams. You'll need to be comfortable working with both Windows and Linux systems, as well as various remote support tools to assist clients effectively.
Your day-to-day tasks will include providing high-level technical support, managing urgent escalations, and ensuring that client-impacting issues are resolved promptly. You may also be required to provide after-hours support on occasion, so flexibility is key. This role suits someone who thrives in a fast-paced environment and enjoys tackling challenging problems.
Key responsibilities include: • Troubleshooting complex IT issues for clients • Providing excellent customer service and support • Collaborating with other IT teams to resolve escalated issues • Documenting solutions and maintaining knowledge bases
To succeed in this role, you should have at least three years of experience in IT support, with a strong background in networking and systems administration. Excellent communication skills and a customer-focused attitude are essential, as you'll be interacting with clients regularly. If you're looking for a challenging and rewarding position in IT support, this could be the perfect opportunity for you.
You'll be taken to the original listing on CareerJet to apply.