As a Tier 1/2 Desktop Support Technician, you'll be the first point of contact for users needing technical assistance. This role is ideal for someone who enjoys solving problems and helping others with their tech issues.
In this role, you'll provide essential support to users experiencing technical issues with their desktop systems. Your day-to-day tasks will involve troubleshooting hardware and software problems, guiding users through solutions, and ensuring they have a smooth experience with their technology. You'll also be responsible for escalating more complex issues to specialized engineers when necessary, ensuring that all problems are documented accurately.
Key responsibilities include: • Assisting users with technical issues related to desktop systems and applications. • Diagnosing and resolving connectivity problems, including network and VoIP issues. • Escalating unresolved issues to the appropriate engineering teams with detailed diagnostic information. • Supporting users with approved mobile devices and ensuring they are functioning correctly.
This position is well-suited for individuals who have a knack for technology and enjoy helping others. Strong communication skills and a customer-oriented mindset are essential, as you'll be interacting with users from various backgrounds. While prior experience in IT support is beneficial, a willingness to learn and adapt is equally important.
If you're looking to start your career in IT support and are eager to develop your skills in a collaborative environment, this role could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.