As a Senior Helpdesk / IT Operations Engineer, you'll be the go-to person for solving complex technical issues. This role is perfect for someone with a strong background in networking and cloud technologies.
In this role at Network IT, you'll be working with advanced technologies, focusing on cloud platforms, identity management, and network security. Your main responsibility will be to act as the senior escalation point for complex technical incidents, ensuring that issues are resolved efficiently and effectively. You'll be troubleshooting and supporting hybrid network environments, which include VPN and cloud connectivity solutions.
Your day-to-day tasks will involve a variety of technical challenges. You'll need to apply your networking knowledge, including routing, DNS, VPN, Wi-Fi, and VLANs, to diagnose and fix issues. Experience with VPN and Zero Trust Network Access (ZTNA) solutions, as well as cloud network architectures, will be crucial in this position.
This role is ideal for someone with at least five years of experience in IT support or operations, particularly in environments that utilize cloud technologies. You should be comfortable working under pressure and have a knack for problem-solving. Strong communication skills will also be important, as you'll be collaborating with other team members and possibly guiding junior staff.
If you're passionate about technology and enjoy tackling complex challenges, this position could be a great fit for you. You'll have the chance to work in a dynamic environment that values innovation and continuous learning.
You'll be taken to the original listing on PNet to apply.