As a Tier 2 IT Support Engineer, you'll be the go-to person for resolving technical issues. This role is perfect for someone who enjoys problem-solving and helping others with their tech challenges.
RPO Recruitment is looking for a skilled IT Support Engineer to join a dynamic team in Cape Town. In this role, you'll provide Tier 2 support, assisting users with technical issues related to hardware and software. Your day-to-day tasks will involve troubleshooting problems, resolving tickets, and ensuring that systems run smoothly for all users.
You will be responsible for: • Diagnosing and resolving technical issues for end-users • Collaborating with Tier 1 support to escalate complex problems • Maintaining documentation of support processes and solutions • Providing training and guidance to junior support staff
This position is ideal for someone with a solid background in IT support and a passion for helping others. You should have at least two years of experience in a similar role and be comfortable working in a fast-paced environment. Strong communication skills and a customer-oriented mindset are essential for success in this position.
If you enjoy solving problems and thrive in a collaborative atmosphere, this role could be a great fit for you. Join a company that values your expertise and offers opportunities for growth and development.
You'll be taken to the original listing on CareerJet to apply.