The IT Business Support Specialist is crucial for delivering top-notch technical assistance and ensuring customer satisfaction. This role is ideal for someone with strong networking skills and a passion for problem-solving.
supportive and customer-focused
As an IT Business Support Specialist, you will be at the forefront of providing technical assistance to customers in Pretoria. Your main responsibility will be to troubleshoot and resolve complex issues related to networking and customer setups. You will work closely with both customers and internal teams to ensure that support requests are handled efficiently and effectively.
In this role, you will be expected to: • Support advanced customer setups, including networking and routing configurations. • Strive for first-time resolution of support tickets to enhance the customer experience and minimize repeat escalations.
The ideal candidate for this position will have a minimum of three years of experience in a networking environment. You should possess advanced technical skills and a knack for problem-solving. This role suits individuals who enjoy working collaboratively and are committed to delivering exceptional customer service. If you thrive in a fast-paced environment and have a passion for technology, this could be the perfect opportunity for you.
You'll be taken to the original listing on PNet to apply.