Motus is seeking a Technical Trainer to provide both remote and onsite support for product diagnostics. This role involves managing training facilities and ensuring high-quality learning experiences for participants.
Professional and focused on quality training and development.
**Hyundai Automotive South Africa Pty Ltd** is looking for a **Technical Trainer** at the **Hyundai Head Office.** The Technical Trainer will be responsible for providing remote and onsite technical support to resolve product diagnostic concerns while managing the training Academy workshop/Practice room, tools, vehicles and equipment. **Duties \& Responsibilities** **Process** * Adhere to standard operating procedures (SOPs) within the area of accountability. * Adhere to the standard operating procedures and guidelines within the area of accountability. * Contribute to the development of standard operating procedures and guidelines within the area of accountability. * Ensure that occupational health \& safety standards are adhered to by all delegates during practical training. * Ensure that the training facility is properly maintained, training equipment is in working order and kept safe. * Continuous updating of training material and contextualizing it to current environment. * Escalate unresolved issues to management and process owners. * Facilitate assessments (writing and practical) according to predetermined lesson frameworks to ensure assessments of learners by conducting pre and post learning interventions. * Facilitate learning according to predetermined lesson frameworks and engage learners in an interactive learning methodology to enhance learning capabilities. * Identify and develop solutions to improve operational service and quality and escalate unresolved issues to management and process owners. (Where applicable) * Identify and develop solutions to improve operational service and quality. * Identify training and development requirements and escalate requirements to the relevant stakeholders to ensure relevant training materials are updated accordingly. * Interact with training specialists, line managers and business stakeholders, to effectively identify optimal learning solutions, content and platforms. * Invigilate assessments, prepare reports of test results and forward the outcomes to the relevant stakeholders for further actioning. * Manage all operational risk and risk mitigation Manage operational risk and risk mitigation. * Report on transactional and process activities to enable timely and effective decision making. * Update relevant information and complete all learner administration activities to ensure compliance to requirements, processes and procedures. Oversee the planning and coordination of the operational functionality and the control of the facilities, tools, and equipment to ensure service delivery and vehicles. * Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office. * Manage and monitor the * Manage, monitor and report on budget variances and provide solutions. **Client** * Advise on and provide support to ensure the effective resolution of customer queries in order to ensure customer satisfaction and retention. *...
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